Booking and Payments

A 30% non-refundable deposit is required to book you cake order. Please book as far in advance as possible. We try to accommodate last minute orders as best we can.

When enquiring for a special order we like to have as much information as possible.

Please let us know:

The date or your function
The type of cake you’d like and or pictures where appropriate
Your name and contact details
If you’d like a quote for delivery then please let us know the delivery address
How many serves you need to get out of the cake
If you have a budget that you need to stick to

Contact us today: rachel@cupcake.co.nz or phone 09 378 9448

Payment Options

We accept the following payment options:

Visa, MasterCard, PayPal, Cash or Direct Credit into the following bank account

National Bank Account details:
Cupcake Ltd - 06 0145 0267881 00

Please put a suitable reference eg. 7.11 / Castle cake and email us when done

Payment needs to be cleared before the goods are picked up/delivered

Consultations:

Please contact us to book your no obligation consultation. We can chat for up to half an hour where most of the details we need can be discussed. Further information can be emailed to us if required. If you’d like an additional consultation then we charge $50 for up to one hour.

We may have some cakes available for tastings, however if you’d like to try our cupcakes then they are available to purchase in the store should you wish to try some of our yummy flavours.

Terms and Conditions

When ordering cupcakes and cakes from Cupcake Ltd you agree to the following Terms & Conditions.

Cupcake will not disclose any personal information about customers to third party businesses or organisations in any way. We do not store any financial details from our customers.

Payment is needed to confirm your order and until payment is received your order cannot be guaranteed.

Delivery

Deliveries are made on the date specified in your order. All deliveries are undertaken by our specially selected couriers and all care is taken to ensure your cupcakes arrive in good condition. Please ensure someone is available at the delivery address on the day of your order; if there is no-one on hand to receive the cake or cupcakes then the courier will try to contact the recipient with the phone number provided at the time of booking. If contact can’t be made then a “card to call” will be left in the letterbox and alternative arrangements will be made. Please note we cannot accept responsibility if the address provided is wrong or the intended recipient has moved.

Shipping Zones & Rates

Pickup

If you choose to pick up your cake or cupcakes then please make sure you have a clean, flat surface to set the cakes on while driving. The boot is the best place for this, seats or the floor are not ideal places for traveling. If it is hot then please put the air conditioning on. Once you leave with the cake/cupcakes then it is no longer the responsibility of Cupcake Ltd.

Returns

As we bake to order we do not accept returns. Refunds or a replacement order to the same value will only be given in the (unlikely) event that you receive the incorrect product or if the cake/cupcakes are of unsatisfactory quality. Please contact us within 24 hours of delivery should this happen. We will need to receive the cake or cupcakes in its original packaging (at your cost). We don’t refund any postage or packaging cost associated with the order. Liability is limited to the value of the replacement cost of the goods supplied.

Cancelled Orders

If you need to change the date or details of your order or cancel it altogether please contact us as far in advance as possible.

Orders cancelled 28 days or more in advance of the delivery/collection date will receive a 50% refund of the total paid. Cakes or cupcakes cancelled within 28 days of the date will not be refunded, however we may at our discretion give a partial credit to the value of the goods ordered.

Should we be unable for any reason to fulfill your order then we will notify you by phone or email as soon as possible and you will receive a full refund or alternatively you can choose another product to the same value.

Our Products

Pictures of products are intended to be as representative as possible. However as each cake/cupcakes are handmade the appearance may vary slightly from cake to cake. We reserve the right to change or modify our products where necessary and substitute those goods of equal quality and value.

Extreme high temperatures and humidity due to weather conditions and the lack of a cool environment can affect the condition of the cake. We cannot be held responsible for unfavorable conditions outside of our premises. Please bear this in mind if you plan to have your cake sitting for a long period of time in these types of weather conditions.

Cupcake Ltd reserve the right to decline or cancel any order without reason and where appropriate issue a refund.

If you would like further information; have any suggestions about our website or services; then please contact us at enquiries@cupcake.co.nz or Cupcake Ltd, 4 Newton Road, entrance on Abbey Street, Grey Lynn, Auckland, 1010

Cake Flavours:

For round or square cakes then the following flavours can be chosen:

Moist chocolate truffle cake
White chocolate
Vanilla cake
Lemon syrup
Marble cake – strawberry, chocolate, vanilla (a popular one with the kids)
Banana (with or without walnuts)
Moist Carrot cake (with or without walnuts)
Tropical-banana, pineapple and passion-fruit
Fruit cake - traditional (costs more) and if used in a tiered cake must be the bottom layer
Gluten or Dairy Free Chocolate cake 

For Carved cakes please choose from the following flavour list:

Chocolate cake
Vanilla or citrus madeira cake

Icing

Most of our decorated cakes are iced using a white or dark chocolate ganache and then covered with fondant which is a sweet pliable icing that can be moulded and coloured.

Marzipan, otherwise known as almond icing is only used on fruit cakes or by request.

Edible Photos

Edible photos are a fun and easy way to jazz up your cake and can be incorporated into your cake or cupcake design as required. Please contact us if you’d like to add this element to your cake/s, so we can discuss your requirements.

Cake Delivery

Cake deliveries are available Auckland wide only
We can deliver Monday to Friday from 9 to 5 or Saturday between 12-2
We also offer a night service delivery Monday to Friday, that runs between 6pm to 8pm
Please contact us for a delivery price to your area and see our Terms and Conditions for more information

Of course you are welcome to pick up your order from our store in Grey Lynn

Cake Decorating Products 

We have a large and ever expanding range of cake decorating products in the shop. We carry popular stock items like icing gels, and coloured fondant, edible decorations, cupcake cases, cupcake stands and candles as well as tools and equipment for the more serious cake decorator. Please feel free to pop in, phone or email us to see what we currently have in stock

Cake Tin and Cake Stand Hireage

Click here to see our range of cake tins and cake stand hire